Shipping Policy

Shipping Information

Thank you for shopping with Skinova. We are committed to delivering your order quickly and safely.

Processing Time

All orders are processed within 0–2 business days after payment has been confirmed. Orders are not processed or shipped on weekends or public holidays.

Delivery Time

Estimated delivery times are:

• South Africa: 3–7 business days

Please note that delivery times may vary depending on your location, courier delays, or peak shopping periods.

Shipping Costs

Free Shipping may be offered on selected products or promotional campaigns.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS, allowing you to monitor your package's progress.

Delivery Delays

While we strive to meet all delivery estimates, Skinova is not responsible for delays caused by:

• Courier service disruptions

• Extreme weather conditions

• Public holidays

• Incorrect shipping information provided by customers

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. Skinova cannot be held responsible for orders shipped to incorrect addresses provided during checkout.

Damaged or Lost Packages

If your package arrives damaged or is lost during transit, please contact us within 7 days of receiving your tracking information. We will work with the courier to resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding shipping, please contact our support team:

Email: skinovabeauty5@gmail.com 

Thank you for choosing Skinova.